Help center

Step-by-step tutorials to get things done: pay or contest a parking fine, request a parking right, pay for your parking…

Some municipalities do not open online registration.

Not all cities allow online registration: some only use our services for FPS payment/challenge, others manage registration directly.

If your city doesn't appear in the registration, contact its parking service to find out what to do.

Conditions vary by municipality: consult your local city administration.

The conditions for parking with a Mobility Inclusion Card (CMI) vary from one municipality to another.

We recommend contacting your city hall or parking services directly to find out the applicable rules. In case of a FPS dispute, the inclusion card can be attached as proof.

Refund requests are handled by your city, of which we are the provider.

For any refund request, contact the city first involved in the transaction.

As a service provider for your municipality, we do not have the decision power on these requests, but we remain available if your city needs clarification.

An unusual fare often comes from a price change, a different duration, or a different zone.

Several reasons can explain a difference:

The fare has changed: your city can update the price of a zone at any time;
The duration differs: check that it aligns with what you wanted;
The zone is not correct: prices vary from one zone to another.

In the case of a refund request, we invite you first to contact the city concerned by the transaction (parking service or city hall).

The email usually arrives immediately; check your spam.

The reset email is sent immediately. If it doesn't appear:

check your junk mail (spam) folder;
make sure you have entered the exact email address of your account;
wait a few minutes and try again.

From the Identifiers tab in your space, with your current password.

Open your space, then the Identifiers tab (or Personal Information) and select email address modification. Your current password is required, and a reconnection will be suggested afterward.

Most tickets are available the next day once the transaction has been processed.

Many tickets are only visible the next day, as the transaction is pending processing by our bank provider (marked as "Processing").

Please also check the filters in the history (vehicle, period) and, if you parked elsewhere, select the correct city.

Subscription requires a validated parking right from the municipality first.

To subscribe, your vehicle must first have a validated parking right from your municipality (for example a resident right).

Make this request via the electronic counter (if available for your city, otherwise you must contact your city directly). Once the right is granted, the subscription becomes available in the Subscriptions tab.

Usually within 7 days, but the time depends on your municipality.

Your application is forwarded to the city's services and usually reviewed within 7 days. The time may vary according to each municipality's procedures.

You are informed by email of the acceptance, refusal, or a request for additional information. Some cities then send a sticker to be affixed to the windshield.

Often related to 3D Secure verification: try again later or from a different browser.

For the security of your payments, we use the 3D Secure standard, which adds an identity verification. Sometimes our banking provider declines a card when this verification fails.

In this case: try again later, check your card's limit, or try from a different browser (a cache issue may also be the cause).

Some specific rates depend on validation from your municipality.

If the desired rate does not appear, it may require special validation by your city (e.g., a resident right to request at the electronic counter).

We invite you to contact the parking service (or the town hall) of the concerned municipality to know the appropriate procedure.

This means it does not use our services for the FPS.

If your city does not appear in the list, it does not use our services for the payment or contestation of FPS.

Please check the payment / contestation method indicated on your notice, and if necessary contact the parking service of the municipality. Some cities handle online payments but not contestations (or vice versa).

The Post-Parking Fee replaces the paid parking fine in France.

The FPS (Post-Parking Fee) is the charge due when paid parking has not been settled, or is insufficient. It has replaced the parking fine in France; its amount is set by each local authority.

If paid quickly, it often benefits from a reduced rate. After the deadline, a payment notice is issued by the ANTAI.

It is the mandatory appeal to file before any challenge of an FPS.

The RAPO (Mandatory Preliminary Administrative Appeal) is the procedure to be followed to challenge an FPS. It must be filed before any recourse to the judge, within the indicated time frame on your notice.

See the guide Challenging an FPS (RAPO recourse).

Create your account in minutes to pay for parking, manage your vehicles, and access all your services.

Go to the Registration page, then :

choose your account type : Private, Professional or Fleet Manager ;
select your city of registration ;
fill in your email, a password and your phone number ;
validate the anti-robot verification and accept the general terms and conditions ;
complete the registration. You can then add your vehicles and a payment method.

Your city of registration determines the services available on your account. Some cities do not allow online registration : in that case, please contact your local parking service.

The PrestoPark app is free on the App Store and Google Play.

The PrestoPark app is free and available on the App Store and Google Play.

Open the Application page from your mobile, or scan the QR code there;
install the app from your store;
log in with your PrestoPark account (or create one).

Then you can access your parking, history, and services directly on your phone.

Access your 'My PrestoPark' space with your email and password.

Go to the Login page and enter your account's email and password.

Once logged in, you access your My PrestoPark space: vehicles, payment methods, hourly tickets, history, subscriptions, and depending on your city, e-counter and parking fee settlement (FPS).

Don't have an account yet? Create one here.

Receive a secure link via email to set a new password.

On the Login page, click on "Forgot password?";
enter your account's email address and confirm;
open the received email and click on the secure link to choose a new password.

The new password must contain at least 12 characters, with uppercase, lowercase, number, and special character. If you do not receive the email, make sure to check your junk (spam) mail folder.

Manage the license plates associated with your account to park.

Your vehicles determine the plates you can park with. From your space:

open the Vehicles tab;
click on “Add a vehicle” and enter the license plate and vehicle type;
validate. You can modify or remove a vehicle at any time.

This screen also shows your parking rights status by vehicle (valid, pending validation, to be completed…).

Update your contact details, email address, or password from your account space.

From your My PrestoPark space :

open Personal Information to edit your title, name, address, and phone numbers;
open Identifiers to change your password or email address.

Changing the email address requires your current password and a reconnection.

Your registration city determines your services. Warning: changing it erases your ongoing rights.

The city associated with your account determines the services offered. To modify it, open your profile in Personal Information then follow the city change procedure.

Important: changing the registration city removes your current parking rights and subscriptions and may erase your history. A confirmation will be requested, followed by a reconnection.

View your history and download your receipts (PDF, CSV or ZIP).

From your space, open the History tab. You can filter by registration, city, and period.

For each transaction (ticket, subscription, product), you can :

download the receipt ;
export in CSV for Excel, or download all in ZIP ;
print / save in PDF.

Many tickets are only available the next day : meanwhile, they appear with the note “Processing”.

Once your parking permit is approved by the city, subscribe to your package online.

Prerequisites: To subscribe, your vehicle must have a validated parking permit from your municipality. This permit is applied for via the electronic desk.

Then, from your space:

open the Subscriptions tab;
choose “Subscribe” (or “Renew”) for the relevant vehicle;
select the desired duration, zone, or package;
make the payment, then download your certificate.

Some cities allow purchases during a specific date window within the month.

Request online a specific permit (resident, professional...) that unlocks the rates and subscriptions of your city.

The electronic counter allows you to request a parking permit (resident status, professional, special rate...) from your city. This permit then unlocks subscriptions and preferential rates.

Log in, then open the Electronic Counter and click on "New Request";
choose the type of permit and complete your personal information;
for a resident permit, specify your address and your zone;
attach the requested supporting documents (registration card and documents specific to your city, 2 MB max per file);
pay any potential security deposit, accept the regulatory provisions, then validate your request.

Your request is sent to the city services and usually reviewed within 7 days (the time varies according to the municipality)

Pay your Post-Parking Package online if your city uses our services. France only.

The FPS (Post-Parking Package) only applies to France.

Open the Pay/Dispute a FPS page and select your city (if it does not appear, it does not use our services);
enter the 12 digits of your FPS number; the start of the number is filled automatically by the site;
click "Access", then check the registration, date, and place;
click "Proceed to payment" and pay online.

Quickly settle to benefit from the reduced rate, until the date displayed on your FPS page. Once this period (or online payment deadline) has passed, a payment notice from ANTAI will be sent to you by mail: online payment is then no longer possible here.

Submit a Mandatory Preliminary Administrative Appeal (RAPO) online within the deadline displayed on your FPS.

To contest an FPS, you must submit a RAPO (Mandatory Preliminary Administrative Appeal) before any judicial appeal.

Find your FPS on the Pay / contest an FPS page;
if the appeal is available for your city, click "Submit an appeal";
follow the steps: Conditions, Reason, Applicant, Offender, Attachments, Confirmation;
submit at least the contested notice and the vehicle registration certificate (additional documents may be required depending on your reason);
confirm the submission.

The appeal must be submitted before the deadline displayed on your FPS page (the deadline depends on your city and the status of the file). Only one online appeal is possible per FPS. You can then view its details by providing the email used during submission.

From your space, the My Registered FPS tab allows you to keep an eye on your fines:

click on “Add an FPS”;
choose the city of issue and enter the last 12 digits of the number;
register.

You can then view the payment status and contestation of each FPS, and open it for payment or contestation. The addition is manual: your FPS are not imported automatically.

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